Terms and Conditions

1. About These Terms

1.1 These Terms and Conditions ("Terms") govern all orders placed with Baseline Skills ("we", "us", "our") for recorded training courses, e-books, certification practice exams, instructor-led live training, and certification exam vouchers (together, the "Products").

1.2 By placing an order, creating an account, or accessing any Product, the client ("you") agrees to be bound by these Terms. Where you are ordering on behalf of an organisation, you confirm you have authority to bind that organisation, which then becomes the "client" for these Terms.

1.3 We may update these Terms from time to time in accordance with Section 16. The version in force at the time you place an order governs that order.

1.4 If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in force, and the invalid provision will be replaced with one that most closely reflects its original intent.

2. Our Products

2.1 We offer the following categories of Product, each subject to the specific terms below in addition to the general terms that apply to all Products:

• Recorded training courses — self-created video or multimedia courses delivered digitally for on-demand access.
• E-books — self-created digital publications provided as downloadable or online-readable files.
• Certification practice exams — self-created mock assessments intended to help prepare for third-party certification exams.
• Instructor-led live training — scheduled online sessions delivered by us or trainers engaged by us.
• Certification exam vouchers — access credentials for exams administered by third-party certification bodies, which we resell under arrangements with those bodies.

2.2 We may engage employees, freelance trainers, or other third parties to help deliver any Product. Doing so does not create any direct contractual relationship between you and that third party; your contract remains with us.

3. Orders and Payment

3.1 An order is placed when you complete checkout, receive a written order confirmation from us, or (for corporate/bulk arrangements) sign a separate order form or framework agreement referencing these Terms.

3.2 Prices are as stated at the time you place your order. Subsequent price changes, promotions, or discounts do not apply retroactively to orders already placed.

3.3 All prices are shown exclusive of VAT/GST unless stated otherwise. Where applicable, VAT or GST is charged at the rate applicable in your country of residence, in line with prevailing tax rules for digital and live training services. Rates vary by country and can change; the rate shown at checkout is the rate applied to your order.

3.4 Standard payment terms are 100% in advance unless otherwise agreed in writing. Late payment may incur interest of 18% and we may suspend access to Products until payment is received.

4. Recorded Courses, E-books and Practice Exams

4.1 On completing payment, you receive a personal, non-exclusive, non-transferable licence to access the relevant recorded course, e-book, or practice exam for your own individual or internal training use.

4.2 Access is provided for 180 days, after which access may expire unless renewed.

4.3 You may not share your login, redistribute, resell, or make these Products available to anyone outside your organisation without our prior written consent.

5. Instructor-Led Live Training

5.1 Live training sessions are delivered at the scheduled date and time confirmed in your booking. You are responsible for ensuring you have suitable equipment and a stable internet connection to attend.

5.2 Rescheduling or cancelling a live session:

• 0% fee for cancellation up to 91 calendar days before the start date
• 50% fee for cancellation 61 to 90 calendar days before
• 75% fee for cancellation 31 to 60 calendar days before
• 100% fee for cancellation 30 or fewer calendar days before

5.3 We may reschedule or cancel a session due to insufficient enrolment, trainer unavailability, or circumstances beyond our control. If we cancel, you will be offered an alternative date or a full refund for that session.

5.4 Recordings, materials, or slides provided as part of a live session remain subject to Section 8 (Intellectual Property) and may not be redistributed.

6. Certification Exam Vouchers

6.1 Certification exam vouchers grant access to an exam administered by an independent third-party certification body. We act as a reseller of these vouchers under our commercial arrangement with that body.

6.2 The exam itself — including scheduling, content, pass marks, retake policy, and any certificate issued — is governed entirely by the third-party certification body's own terms, which apply in addition to these Terms. We are not the examining authority and do not control exam outcomes.

6.3 Voucher validity, transferability, and refund eligibility follow the issuing body's own policy.

6.4 Once a voucher has been issued or redeemed, it is generally non-refundable by us, reflecting the issuing body's own policy on used or activated vouchers.

7. Cancellations and Refunds — General

7.1 Except where a specific policy is set out above for a particular Product, the following applies:

• Refund requests must be made in writing to the contact details in Section 17.
• Upon approval of the cancellation and refund request, the refund shall be made within 7 working days.
• Any charges like bank transfer, payment platform, etc. shall be born by the customer.

8. Intellectual Property

8.1 All content we create or provide — including recorded courses, e-books, practice exam questions, live-session materials, and any associated trademarks or branding — is owned by us or licensed to us, and is protected by copyright and other intellectual property laws.

8.2 Your purchase gives you a licence to use the relevant Product as set out in these Terms; it does not transfer ownership of any intellectual property to you.

8.3 You may not copy, reproduce, distribute, publicly perform, create derivative works from, or otherwise exploit our content beyond the licence granted, without our prior written consent.

9. Acceptable Use

9.1 You agree not to use our Products to violate any applicable law, infringe another person's rights, or attempt to gain unauthorised access to our systems or those of our certification-body partners.

9.2 We may suspend or terminate access to any Product if we reasonably believe these Terms have been breached.

10. Warranties and Liability

10.1 We provide our Products with reasonable skill and care, and aim for content accuracy at the time of publication, but we do not guarantee that any course, e-book, or practice exam will result in you passing a certification exam.

10.2 To the maximum extent permitted by law, our liability for any claim arising from these Terms is limited to the price of the training that you purchased. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, such as liability for death or personal injury caused by negligence, or fraud.

11. Data Protection

11.1 We handle personal data in accordance with the applicable local laws.

11.2 Where a certification exam voucher requires us to share your details with the issuing certification body (e.g., for exam registration), we do so only as necessary to fulfil your order, and that body's own privacy policy will apply to its handling of your data thereafter.

12. Force Majeure

12.1 Neither party is liable for delay or failure to perform any obligation under these Terms where the delay or failure results from causes beyond that party's reasonable control, including natural disasters, pandemics, strikes, or governmental action.

12.2 If such an event continues for an extended period such that performance becomes permanently impossible, either party may terminate the affected order without further liability, other than for amounts already properly due.

13. Termination

13.1 We may suspend or terminate your access to a Product if you breach these Terms and do not remedy the breach within a reasonable time of being notified.

13.2 Termination does not affect any rights or obligations that accrued before termination, including any fees already due.

14. Third-Party Certification Bodies

14.1 References to any certification body or scheme (including any associated logos or trademarks) are used to describe the exams our Products help prepare for, or the vouchers we resell. Such references do not imply endorsement of Baseline Skills by that body unless separately stated.

15. Changes to These Terms

15.1 We may update these Terms from time to time, for example to reflect changes in our Products, the law, or our business practices. We will post the updated Terms on our website with a new effective date.

15.2 Changes do not apply retroactively to orders placed before the update takes effect.

16. Governing Law and Jurisdiction

16.1 This Agreement and your use of our website and services are governed by and construed in accordance with the Indian laws.

16.2 You expressly agree that all lawsuits arising under or in connection with your purchases from us, our instructional services, and our relationship with you shall be filed exclusively in Bangalore, India. You submit to the exclusive jurisdiction of Bangalore, India with respect to any dispute with Vellicate. You waive any defence or argument claiming that the Indian courts in Bangalore do not represent the preferred venue, lack personal jurisdiction, or are inconvenient or otherwise unsuitable based on the doctrine of forum non conveniens.

17. Contact Us

Questions about these Terms, orders, or refunds can be sent to contact@baselineskills.com.