This course equips you with practical tools to define problems, scope processes, and uncover root causes of inefficiency. Learn to model current workflows, analyze performance, and design improved processes that deliver measurable value. Gain hands-on techniques to implement, monitor, and sustain improvements for long-term success. Ideal for professionals seeking impactful, real-world results.
Is This Course Right For You?
This course is ideal for:
Business analystsProcess ownersOperations and continuous-improvement professionalsProject/product professionals and practitioners driving efficiency initiatives
If you're new to this area, our Foundation-level courses are a better starting point than this Advanced-level course.
What You'll Be Able To Do
Organizations often sense that a process is slow, error-prone or costly ā but struggle to define the problem clearly, see where the inefficiency actually lives, and design a fix that sticks. Business Process Improvement gives teams a structured, repeatable path from "something is wrong" to a measurably better process.
Why most process improvement efforts fail ā and how a simple BPI framework avoids ā the common traps.
How to define a business problem clearly and write an effective business need statement.
How to scope a current-state process using SIPOC diagrams, pre/post conditions and scope diagrams.
How to model current workflows with process maps and swim lane diagrams.
How to analyze process performance using metrics, variation analysis, waste identification and root cause analysis.
How to design an improved future-state process using value, quality and time optimization principles.
How to implement, monitor and sustain improvements using change management and continuous improvement practices.
How You'll Use This At Work
Problem framing: Define business problems and needs clearly before jumping to a solution.
Process scoping: Set clear boundaries using SIPOC and scope diagrams.
Process modeling: Visualize current-state workflows with process maps and swim lanes.
Performance analysis: Identify metrics, waste, variation and root causes with confidence.
Future-state design: Apply value, quality and time optimization principles to redesign work.
Implementation & sustainment: Apply change management and continuous improvement practices so results last.
Curriculum
Define business processes
Identify process types
Why BPI matters
Why most improvements fail
A simple BPI framework.
Define the problem before solving it
A consistent business problem structure
Writing a strong business need statement
Why scope matters
Determining process scope
Pre and post conditions
Scope diagram overview
creating a SIPOC
What is a process model
Identifying key participants
Preparing to model
Basic modeling notation
Modeling best practices
Process maps
Swim lane maps
Collect the data
Define process metrics
Identify what to measure
Analyze data variation
Data analysis techniques
Identify waste
Root cause analysis
Design an effective process
Apply creative thinking techniques
Prioritize improvements
time - quality and value design principles
A simple implementation lifecycle
Plan for implementation and OCM
Create a feedback strategy
Monitor process performance
Sustain improvements
build a continuous improvement mindset
How You'll Learn
Course follows a case study based experiential learning methodology. There will be group exercises and individual exercises through out the course.
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Before You Start
Some understanding of how business work and some experience with modeling business process is desirable, but not mandatory.
What You'll Get With Baseline Skills
Course material
Case study
Course completion certificate and badge
Your Trainer
Surendra Saxena
Founder, ReqDrive, Baseline Skills
Surendra hold an MBA degree from FMS Delhi University and Masters in Computer Science from IIT Roorkee. He bring over 40 years of experience in handling variety of assignments from software architecture design to large-sā¦
No. The course builds the BPI approach progressively ā starting with problem definition and scope before moving into modeling, analysis, design and
sustainment.
Is this course only about drawing process maps?
No. Process modeling is one step in a larger framework that also covers problem definition, performance analysis, root cause analysis, future-state design
and implementation.
Will I work on a real improvement plan during the course?
Yes. Practical work is built into both days, including a problem statement, current-state model, root cause analysis, future-state design and an
implementation and sustainment plan.
Can the course be delivered for a corporate team?
Yes. It can be delivered as a corporate workshop, with exercises structured around a process selected for your team.
Where Do You Go Next?
Business Process Modeling
Learn how to model business processes clearly and consistently ā from enterprise context and process boundaries to detailed process maps, alternate paths and completeness checks.
